Frequently Asked Questions

Pedal through your curiosities with our comprehensive FAQ section. Here's everything you need to know about our two-wheeled wonders and electric gliders.

Renting with Kegyry is as breezy as a downhill ride! Simply visit our website or mobile app, create an account, select your preferred vehicle, choose a pickup location and time slot, make your payment, and voilà – your urban adventure awaits! At the pickup point, our staff will verify your ID and provide quick handling instructions, ensuring you're road-ready in minutes. No lengthy paperwork, just seamless mobility.
We require a valid government-issued photo ID (passport, driver's license, or national ID card) and a credit or debit card in your name for deposit purposes. For electric scooters, some regions may require a valid driver's license. Your personal data is secured with bank-level encryption, so your identity stays as protected as our helmets keep your head!
Our fleet is as diverse as the streets you'll explore! We offer city bikes (perfect for relaxed cruising), mountain bikes (for the adventure-seekers), electric bikes (effortless pedaling), tandem bikes (for synchronized explorers), children's bikes (for little adventurers), and a range of electric scooters with varying speeds and ranges. Each vehicle undergoes rigorous maintenance checks between rentals, ensuring your ride is as smooth as freshly laid asphalt.
Life's journey has its bumps – we understand! Minor wear and tear are covered in your rental fee. For significant damage, we assess each situation individually, with repair costs potentially coming from your security deposit. Our optional damage protection plan (just $5 extra) reduces your liability to a small deductible. Remember to report any damages immediately through our app or by calling our 24/7 hotline – we're not here to puncture your budget over a punctured tire!
Safety isn't just a feature – it's our foundation! Every rental includes a complimentary helmet that's sanitized between uses. Additional safety gear like knee pads, elbow protectors, and reflective vests are available for a minimal fee. For child seats and cargo attachments, we recommend booking in advance. Our team offers a quick safety briefing before you set off, because we believe the best journeys are the ones that bring you home safely.
Even electrons need a break sometimes! Our e-vehicles come fully charged with range indicators clearly displayed. If you're approaching low battery, our app shows nearby charging stations or battery swap points. For unexpected power-outs, our Rescue Service can deliver a charged replacement or transport you and your vehicle at no extra cost (within our service area). Pro tip: our eco mode extends battery life by up to 30% – perfect for those who want to stretch their electric legs!
When the wheels are rolling and the city's calling, who wants to stop? Absolutely, you can extend your rental directly through our app or by calling us – just do so at least 30 minutes before your scheduled return time. Extensions are subject to availability, so the earlier you let us know, the better your chances of continuing your urban odyssey. Late returns without prior extension incur our standard overtime rates, so keep an eye on the clock as keenly as you watch the road!
Turn your rental into a discovery expedition! We offer daily guided tours at 10AM and 2PM, led by local enthusiasts who know every hidden gem and historical whisper of our city. For independent explorers, our app features curated routes categorized by themes: "Historical Landmarks," "Foodie Adventures," "Nature Escapes," "Street Art Safari," and more. Each route comes with audio commentary, photo opportunities, and insider tips. It's like having a local friend guiding you – minus the awkward small talk!
While our city's charm usually extends to its citizens, unfortunate events can occur. If your rental is stolen, immediately contact local police and file a report, then notify us through our 24/7 emergency line. Your liability depends on whether you followed our security guidelines (using provided locks properly, securing to fixed objects). Our premium theft protection plan (optional add-on) reduces your liability to a nominal fee. Remember: all our vehicles have GPS trackers, significantly increasing recovery chances – like having a silent guardian angel for your ride!

Our Journey on Two Wheels

Discover the story behind Kegyry, where every pedal stroke and every ride contributes to greener, happier cities.

Kegyry bikes and scooters along city waterfront

The Kegyry Origin Story

Kegyry began as a whispered idea between friends on a sun-dappled park bench. We watched as cars crawled through congested streets while bicycle lanes remained curiously empty. "What if," we wondered, "everyone had easy access to bikes and scooters when they needed them?" That afternoon conversation blossomed into what Kegyry is today—an urban mobility revolution disguised as a rental service.

Born from the belief that cities should breathe again, we started small: a fleet of just twelve bicycles and four scooters. Our first "hub" was nothing more than a repurposed garden shed with a hand-painted sign. Yet something magical happened. People didn't just rent our vehicles; they embraced them. They returned with windswept hair and stories of rediscovering hidden corners of their own neighborhoods.

What Makes Us Different

Unlike traditional rental services, we're urban explorers at heart. Each Kegyry bicycle and scooter is carefully selected not just for reliability, but for the joy it brings. Our fleet ranges from nimble city cruisers perfect for narrow alleyways to comfortable touring bikes designed for day-long adventures. Our electric scooters—which we affectionately call "Urban Hummingbirds"—offer effortless gliding for those who prefer to let technology do some of the work.

Customer enjoying Kegyry bike ride

Our Mission & Vision

Kegyry exists to transform urban exploration from a stressful necessity into a daily delight. We believe that the space between destinations should be as enriching as the destinations themselves. Our vision extends beyond simply providing vehicles—we're cultivating a community of urban adventurers who see their city not as a collection of buildings and roads, but as a living, breathing ecosystem waiting to be experienced at the perfect pace.

Every time someone chooses a Kegyry bike over driving, the city's pulse grows stronger, its air cleaner, its streets quieter. We measure our success not just in rentals completed but in unexpected discoveries made, in traffic jams avoided, and in the collective carbon footprint reduced by our growing community of riders.

Sustainable Mobility

Every pedal stroke with Kegyry contributes to a greener urban environment. Our fleet maintenance practices prioritize sustainability, extending vehicle lifespans and minimizing waste.

Community Connection

We're building more than a rental service—we're nurturing a community of like-minded explorers who share routes, discoveries, and the unique joy that comes from experiencing a city at human speed.

Joyful Experience

We believe transportation shouldn't be merely functional—it should spark joy. Each Kegyry vehicle is maintained to deliver not just reliability but the subtle thrill that comes from perfect mobility.

From our humble beginnings to our ever-expanding network of rental points across the city, Kegyry remains committed to our original vision: making two-wheeled exploration available to everyone. Whether you're commuting, sightseeing, or simply seeking the special kind of meditation that comes from gliding through city streets, we're here to put the perfect vehicle between you and the urban landscape.

Join us in reimagining what city movement can be—one ride at a time.